The spirit behind publishing this tool is to empower the
citizen, the educated common man, to understand the functioning of the
institutions that surround him/her and which, at present, make him feel
helpless, desperate and humiliated.
This is like helping one to domesticate a wild horse. It is
tough but rewarding. And also to convince the rider that the wild horse is
worth owning and keeping in his stable. In other words, we want to help him
regain his faith in men and women who are operating these mechanisms. By and
large, they deserve it.
From the basic
understanding of what is a complaint to deeper concepts like self-governance,
this pocket book is a self help tool for everyone.
With the growth of civil society, higher development of
human resources and the emergence of several economic actors, we have every
right to expect more efficiency and quality in all the goods and services that
are delivered to us. Efficiency means planned or timely delivery, sustainability
without wastage and knowledge-based skill. Quality means excellence and beauty.
We are, therefore, in short, fighting for human progress and better human
relations. This book shows how to
achieve this to a great extent.
For copies contact
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